Shipping Policy

All orders are shipped via USPS Priority Mail. Orders typically ship within 2–3 business days; however, delivery times may vary depending on the shipping destination. A tracking number will be provided once your order has shipped.

Please note that USPS Priority Mail only affects transit time and does not reduce processing time. We cannot guarantee delivery by a specific date or time. To ensure your order arrives before your event, we recommend placing your order at least 6 weeks in advance. The earlier you order, the better.

Tink With Creativity is not responsible for shipping delays caused by the carrier, weather conditions, holidays, or other circumstances beyond our control. We are also not responsible for lost, stolen, or damaged packages once they have been accepted by the shipping carrier.

If you have any questions or concerns, please contact us at:

info.tinkwithcreativity@gmail.com

By placing an order with Tink With Creativity, you acknowledge and agree to this shipping policy.

Processing Time Policy

We know planning a party or special event can be overwhelming, and we're here to help! To ensure your order arrives in time for your event, we recommend placing your order at least 6 weeks before your event date.

Processing times vary depending on the quantity of items ordered and the complexity of the theme.

• Existing themes and designs: Approximately 2 weeks processing time
• New custom themes and designs: Approximately 2–3 weeks processing time

Please note that processing time does not include shipping time.

By placing an order with Tink With Creativity, you acknowledge and agree to this processing policy.

Proof Approval Policy

Yes! We will send a digital proof/mock-up via email for your review and approval before production begins.

Please carefully review your proof for:

• Spelling and grammar
• Colors and design elements
• Names, dates, and event details
• Any requested customizations

If you would like any changes made, please let us know during the proofing process. Once you have approved your proof, no additional changes or edits can be made.

To avoid delays in production and assembly, please respond to proof approval emails in a timely manner.

Photo & Design Usage

By choosing Tink With Creativity to create your custom items, you grant us permission to display completed products featuring your submitted photos and images (if applicable) on our website, social media platforms, and other marketing materials.

We will not blur, alter, crop, or otherwise edit photos or images used in the final product for promotional purposes.

By placing an order with Tink With Creativity, you acknowledge and agree to this policy.

Returns, Cancellations & Exchanges Policy

Due to the custom and personalized nature of our products, Tink With Creativity does not accept returns, cancellations, exchanges, or refunds. Once payment has been received, all sales are considered final.

We understand that unexpected situations may arise. If you need to change your event date after placing an order, please contact us as soon as possible. We will do our best to accommodate your new event date; however, accommodations cannot be guaranteed and are subject to availability.

If you have any questions or concerns, please contact us at:

info.tinkwithcreativity@gmail.com

By placing an order with Tink With Creativity, you acknowledge and agree to this policy.

Rush Order Policy

At this time, Tink With Creativity does not accept rush orders.

If rush order services become available in the future, an additional rush order fee will apply.

If you have a question regarding your event date or order timeline, please contact us before placing your order.

If you have any questions or concerns, please contact us at:

info.tinkwithcreativity@gmail.com

By placing an order with Tink With Creativity, you acknowledge and agree to this policy.

Local Pickup Policy

Yes, we offer local pickup and would be happy to accommodate your order!

Local pickup locations are available at:

• San Pablo Towne Center (San Pablo, CA)
• Hilltop Mall Area (Richmond, CA)

If you choose local pickup, you will be required to sign an Authorization Release Form/Invoice Form at the time of pickup. By signing these documents, you acknowledge that all requested items have been received and picked up by you in satisfactory condition.

If you would like to place an order for local pickup, please contact us via email before placing your order so we can make the necessary arrangements.

If you have any questions or concerns, please contact us at:

info.tinkwithcreativity@gmail.com

By placing an order with Tink With Creativity, you acknowledge and agree to this policy.

Custom Theme Requests

Yes, we can create custom themes!

If you are looking for a theme that is not currently featured on our website or social media pages, please contact us before placing your order. We are always happy to discuss new theme ideas and custom requests.

Please send us a message or email with your theme request, and we will let you know if we can accommodate it.

If you have any questions or concerns, please contact us at:

info.tinkwithcreativity@gmail.com